Lumina Aesthetics · Privacy
Privacy Policy
We respect your privacy. This policy explains how Lumina Aesthetics uses and protects your personal information when you visit our website, make an enquiry or receive a treatment.
Who we are
Lumina Aesthetics is the trading name of Lumina Skin & Laser Ltd (Company No. 17528625), the data controller. For privacy enquiries, email info@lumina-aesthetics.com.
Information we collect
We may collect your name, contact details, appointment and payment information, and messages you send us. If you book a consultation or treatment, we may also collect health information, skin and hair details, patch-test results, treatment notes and photographs where relevant. Our website host and third-party content providers may receive basic technical information, such as your IP address.
How we use it
We use your information to respond to enquiries, arrange appointments, assess treatment suitability, provide laser hair removal and aftercare, keep necessary records and meet legal obligations. Under UK GDPR, we rely on the relevant lawful basis for each purpose, such as contract, legal obligation or legitimate interests. Health information requires an additional special-category condition under Article 9; [confirm and document the applicable Article 6 basis and Article 9 condition before taking medical details]. We will request separate permission for marketing where required.
Sharing and security
We may use trusted providers for website hosting, email, bookings, payments or secure client records. We share only what is needed and use appropriate safeguards. [Confirm your providers and any international data transfers and safeguards.] We take reasonable steps to protect your information.
How long we keep it
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate treatment records, manage enquiries and bookings, and meet our legal, regulatory, insurance and business obligations. How long we keep particular information depends on its nature, the reason it was collected and any applicable requirements. When it is no longer needed, we securely delete or anonymise it.
Your rights
Subject to applicable law, you may ask to access, correct or delete your information, restrict or object to its use, or request a copy in a portable format. You may withdraw consent where we rely on it. Email info@lumina-aesthetics.com with any request. You may also complain to the Information Commissioner’s Office (ICO).
Cookies and other websites
This preview does not intentionally use analytics or advertising cookies. Hosting, external images or any booking service added later may process technical information or use cookies. We will update this policy and obtain consent for non-essential cookies where required. Social media links lead to websites with their own privacy policies.
Updates and contact
We may update this policy as our services change. Last reviewed: 20 October 2026. For privacy enquiries, email info@lumina-aesthetics.com.